Last updated: 6 August 2026
TunesPay is committed to addressing user, advertiser, agency, partner, privacy, reward, payment and platform-related concerns in a fair and timely manner.
What You Can Raise a Grievance About
You may contact TunesPay for account access, privacy or personal data, consent withdrawal or data deletion, reward eligibility, reward redemption, sponsored caller-tune participation, advertiser campaign issues, billing/payment/refund/campaign support, platform misuse, fraud or suspicious activity, content or campaign concerns, technical issues, legal/compliance concerns or unresolved support tickets.
First-Level Support
General support: support@tunespay.in
Please include full name, registered mobile number/email, account type, issue category, description, screenshots/documents where available, and previous ticket number if any.
Privacy-Related Requests
Privacy, personal data, consent, deletion, correction or data-access requests: privacy@tunespay.in
We may ask you to verify your identity before processing privacy requests.
Grievance Officer
Grievance Officer: TunesPay Grievance Officer Email: grievance@tunespay.in Address: Andheri, Mumbai, Maharashtra 400057 Working hours: Monday to Friday, 10:00 AM to 6:00 PM IST, excluding public holidays
Information Required for Review
Provide name, registered email/mobile, user ID/advertiser ID/campaign ID/transaction ID if available, date/time of issue, description, screenshots, invoices, reward records, campaign records or documents where applicable, and previous communication.
Incomplete information may delay resolution.
Acknowledgement and Resolution
We will make reasonable efforts to acknowledge and review grievances in a timely manner. Resolution timelines may depend on complaint nature, verification, technical investigation, campaign/reward review, fraud checks, payment or third-party processing, and legal/compliance requirements.
Where required by applicable law, TunesPay will follow relevant grievance-handling timelines.
Reward-Related Grievances
For reward-related issues, TunesPay may review account status, caller-tune activation, eligible call logs, campaign availability, reward calculation rules, fraud checks, verification status and redemption records. Pending rewards are not final until verified and approved.
Advertiser-Related Grievances
For advertiser or agency grievances, TunesPay may review campaign inquiry/order, approval status, creative review, payment/invoice records, activation status, delivery information and written proposal/terms.
Payment and Refund Grievances
For payment, failed transaction, refund, duplicate payment, campaign credit or redemption concerns, provide transaction ID, order ID, payment method, date/amount, screenshot/receipt and bank/payment provider reference if available.
Resolution may depend on payment gateway, bank, wallet, UPI provider or reconciliation timelines.
Contact Summary
General Support: support@tunespay.in Privacy Requests: privacy@tunespay.in Grievance Officer: grievance@tunespay.in Advertiser Support: sales@tunespay.in Partnerships: partnerships@tunespay.in