Last updated: 6 August 2026
This Service Delivery and Refund Policy explains how TunesPay Advertising Private Limited handles service delivery, campaign activation, payments, cancellations, failed transactions, credits, refunds, and digital-service fulfilment.
This policy applies to website services, advertiser campaign services, app-related payments, campaign credits, subscriptions, digital features, rewards/redemptions where applicable, and related services operated by TunesPay Advertising Private Limited.
Nature of Services
TunesPay provides digital and technology-enabled services, which may include sponsored caller-tune advertising services, advertiser campaign planning/setup, campaign dashboard access, AI audio ad generation/support where enabled, targeting/budget setup, analytics/reporting, app-based features, deal/affiliate redirects, user reward/redemption flows where enabled, and digital content/utility/app features under Kya Banao, PaisaPani and DharmaSarthi.
We do not generally ship physical goods unless expressly stated for a specific product or offer.
Service Delivery
Advertiser Campaign Services
Campaign activation may depend on complete campaign details, creative/audio readiness, AI audio/upload completion, campaign review and approval, payment/funding confirmation, targeting/inventory availability, technical/operational feasibility and compliance checks.
Submitting a campaign or payment does not guarantee immediate activation.
Digital App Features
App features are generally delivered digitally through the app, website or platform. Availability may depend on device compatibility, internet connection, permissions, app version and service availability.
Rewards and Redemptions
Reward redemption timelines may depend on eligibility verification, fraud checks, KYC/tax checks where required, payment provider processing, bank/UPI/wallet processing, holidays and technical issues.
Payments
Payments may be processed through authorised third-party payment service providers. Payment methods may include cards, UPI, net banking, wallets or other supported methods, depending on availability.
Do not share UPI PIN, card CVV, banking password or payment authentication credentials with TunesPay support.
Failed or Pending Transactions
A transaction may fail or remain pending due to bank, UPI, card network, wallet, payment gateway, internet, technical or reconciliation issues.
If money is debited but service, credit or order is not reflected, contact support with transaction ID, order ID, payment method, date/amount, screenshot/receipt and bank/payment reference if available.
Refund or credit timelines may depend on payment provider and bank processing.
Cancellations
Cancellation requests may be allowed depending on product, campaign status and work completed.
For advertiser campaigns, cancellation eligibility depends on campaign stage, creative review completed, AI/audio work completed, campaign setup completed, inventory reserved, campaign live status, budget already used, third-party costs incurred, written campaign proposal or invoice terms.
Once a campaign is live or substantial work has started, refund eligibility may be limited.
Refunds
Refunds may be issued as original payment method refund, campaign credit, wallet/platform credit, partial refund, rescheduling/service credit, or no refund where work has been delivered or costs incurred.
Refund decisions are based on product type, service status, campaign status, payment confirmation, gateway settlement, actual usage and applicable terms.
Non-Refundable Items
Unless expressly stated otherwise, the following may be non-refundable: completed campaign setup work, AI audio generation or creative work already completed, campaign spend already used, inventory reserved or campaign delivery already initiated, third-party payment/gateway/service charges where not reversible, subscription or digital-service fees already consumed, rewards withheld due to fraud/invalid activity/eligibility failure, and donations or voluntary contributions where applicable and legally permitted.
Refund Timelines
Approved refunds are generally initiated within 7 working days after approval, but actual credit to bank/card/wallet/UPI may depend on payment provider, bank and payment method.
Duplicate Payments
If you believe you made a duplicate payment, contact support with both transaction references. Verified duplicate payments may be refunded or credited, subject to gateway confirmation and reconciliation.
Chargebacks and Disputes
If you raise a chargeback or dispute through your bank/payment provider, we may provide transaction, service, campaign or usage records to the payment provider for dispute resolution.
Contact
Support: support@tunespay.in Advertiser Billing: sales@tunespay.in Grievance: grievance@tunespay.in